Question 1

How does ordering an exceptional bespoke piece work?

Accepted Answer

Every order is overseen by a private Maison concierge. Following verified payment, your garment undergoes final inspection by our head artisan before being sealed in custom protective flight cases.

Question 2

Which payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, as well as insured installments via Klarna and Afterpay where available.

Question 3

What are the delivery timeframes and courier methods?

Accepted Answer

All pieces travel via specialized high-value armored couriers with mandatory in-person signature and ID verification. Delivery takes 24–48h across Europe and 3–5 business days internationally.

Question 4

How are customs duties and import taxes handled?

Accepted Answer

For shipments to the US, UK, Switzerland, and Japan, all duties and local taxes are collected at checkout (Delivered Duty Paid - DDP). No additional tariffs will be demanded upon delivery.

Question 5

Do you provide seasonal summer cold storage?

Accepted Answer

Yes, our Maison maintains climate-controlled vaults in Paris. We coordinate insured doorstep collection in spring and return in early autumn.

Question 6

Can I book a private consultation at the atelier?

Accepted Answer

Our salons on Rue de la Paix in Paris welcome clients for private fittings and bespoke commissions with our master artisan. Consultations can be reserved through our concierge contact form.

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